WSDOT wants us to buy ferry tickets online so as not to pass cash or credit cards but the app is very cumbersome for this. Tickets need to go to the wallet but you can’t do that. The app logs you out very quickly and it takes forever to get back in and navigate to your ticket. And no, in 2020 I don’t want to print out a pdf ticket.

I live in the islands, commute to work on another island and use this app several times a week. When ferries are running on time, it’s very useful. When service is disrupted, the app becomes less useful. I agree with other reviewers that real time updates are needed. Also, the booth workers in Anacortes claim that the app is not reliable as far as quotas, which also seems like a gap that needs to be mended. The app still is very useful for making or altering reservations on the go, or checking to see how much space is left on the ferry you’re gunning for. Having the local numbers for ferry landings is a good back up as is knowing how to interpret Vessel Watch. The more fluent you become in “ferry”, the more useful the app becomes.

This app has been very useful for those of us that use the ferry system daily, but I just can’t rate this as anything above the minimum due to the inclusion of ads into the app. The bottom bar of the app is used for displaying critical information on the main screen, but sub screens display ads in that same space. I just had an ad show up that indicated a critical notification from Washington state and when I tapped it, it wanted me to pay money to get the info. It was a total scam targeting Washington state citizens made possible by washington state giving the space to the scammers. There is no reason a publicly funded app should have ads included and it’s a disservice to the citizens to have them no longer able to trust the content displayed in the official Washington state apps. The ads must be removed so we can trust the app again. This is not acceptable.

I cannot speak on half of this app’s intended use. I use it primarily for ferry information (which has always been accurate and up-to-date for me). It gives schedules and availability, as well as a link to their site to reserve a ferry (if that terminal supports reservations). For me, this is an excellent app and I encourage others to try it as well!