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VisualSupport - RemoteCall
OS :
Version :7.1.0.225
Size :
Updated :Apr 5,2022
Developer :RSUPPORT Co., Ltd.
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Here are three topics that users might discuss about the app RSUPPORT : **Topic 1: Remote Control Functionality** Can you easily control and navigate on the remote machine with the app's remote control functionality? **Topic 2: Connection Stability and Speed** Do you experience any issues with unstable connections or slow speeds when using the app for remote desktop connectivity? **Topic 3: Customer Support and Updates** Is the customer support responsive and helpful, and do you like the frequency and quality of updates released by the app developers?
Q1Can you easily control and navigate on the remote machine with the app's remote control functionality?Ask AI
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Pros and Cons from users' feedback
After analyzing the user reviews, here are three pros and cons for the app:
Pros:
1Effective remote access: Users praise the app's ability to quickly connect to remote devices, facilitating troubleshooting and support.
2User-friendly interface: Reviewers appreciate the app's intuitive design, making it easy to navigate and use for remote control and file transfer.
3Reliable connectivity: Users commend the app's stable and consistent connectivity, ensuring smooth remote access and minimal disruptions.
Cons:
1Occasional connectivity issues: Some users experience intermittent connectivity problems, leading to frustration and lost productivity.
2Limited compatibility: Reviewers have reported issues with the app on certain devices or platforms, restricting its overall usability.
3Lack of customization options: Users have requested more customization options, such as customizable remote control layouts or additional features.

Note: Please keep in mind that these pros and cons are based on a snapshot of user reviews at a particular point in time and may not reflect the entire user experience.
After analyzing the user reviews, here are three pros and cons for the app: **Pros:** 1. **Effective remote access**: Users praise the app's ability to quickly connect to remote devices, facilitating troubleshooting and support. 2. **User-friendly interface**: Reviewers appreciate the app's intuitive design, making it easy to navigate and use for remote control and file transfer. 3. **Reliable connectivity**: Users commend the app's stable and consistent connectivity, ensuring smooth remote access and minimal disruptions. **Cons:** 1. **Occasional connectivity issues**: Some users experience intermittent connectivity problems, leading to frustration and lost productivity. 2. **Limited compatibility**: Reviewers have reported issues with the app on certain devices or platforms, restricting its overall usability. 3. **Lack of customization options**: Users have requested more customization options, such as customizable remote control layouts or additional features. Note: Please keep in mind that these pros and cons are based on a snapshot of user reviews at a particular point in time and may not reflect the entire user experience.
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Android
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Description
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended Android OS : 4.0 ~ 11.0
Comments (1)
0/255
  • 原
    By 原邦子May 4,2021
    写真が使え無いのが残念
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