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By Kukp40Oct 7,2021

I have been using this for about a month and a half. I use the Thinkorswim mobile app. Prior to upgrading to IOS 15 when I logged into Thinkorswim I would get a notification pop up from the Authenticator app that I could approve access. Since the upgrade the notifications have stopped. I now have to open the Authenticator app manually to approve the access. All the notification options are still on in the Authenticator app but no notifications are happening. Please fix this.

By calliope1975Mar 10,2021

The app hasn’t been updated in 10 months, which is never a good sign as your other apps are updated frequently. I also suspect this form of second step authentication will be annoying. Every company has their own. No one wants 500 Authenticator apps on their phone. That being said, no one is forced to get this app and it’s not required to be a customer. I just hope the app developer sees this so they are aware that some people look at update frequency to see how much an institution cares about its product. Also, the more distance the last update is, the more likely the app isn’t really being supported and is likely on its way to obsolescence...without the warning. Please update more frequently. It sends a message to those of us who have been used iPhone apps since they came to fruition. A never updated app usually means the creators made enough money and moved to developing other apps. Wont happen here because you are a mammoth company. I do really like TD.

By Brendan McCannJan 12,2020

Needs Apple Watch Support, and the push notifications need to be actionable (if they don’t already), so I can approve or deny without first having to open the app, like Microsoft Authenticator and many others. Graphics cleanup would be a nice touch well, make it fit in with your other main apps a bit better.

By bvzJan 29,2022

You can enable two factor authentication all you want, but all an attacker has to do choose not to use it and instead answer some security questions. So if two factor authentication is optional for an attacker, why bother using it? This app continues this useless security theater by not popping up notifications when a request to log in is made. Do not only do attackers have the option to skip two factor authentication, even if they are stupid enough to try and use it then I won’t be notified that an attempt is being made. TDAmeritrade, why do you even bother spending money writing apps that have no purpose? I have written to the company more than once about this situation only to get back the standard “we take your concerns seriously” email. Either the team in charge of security is incompetent or they have no authority and are being overruled by the marketing department who have no expertise in this area.

By tohck71Jul 30,2021

I would give it zero stars to end this rubbish app. Automatically disabled my device without any prompt or warning. I tried to log in & it says “device is not registered”. Had to make a phone call to authenticate myself again & then they will disable the problematic device. Then they will enable it again… only for the same thing to happen 2 days later… Paid for another phone call to rinse & repeat the same steps… finally told them to fuhgeddaboutit… I’m done with this authenticator app.