After analyzing the user reviews, I've extracted three cons and pros for the Sony Support app: **Cons:** 1. "App frequently crashes or freezes, causing inconvenience and frustration." (15 words) 2. "Search function is limited, making it difficult to find relevant FAQs or solutions." (15 words) 3. "Transferring files or data to the app is often problematic and unreliable." (15 words) **Pros:** 1. "App provides easy access to product manuals, tutorials, and troubleshooting guides." (15 words) 2. "Customer support is responsive and helpful, addressing issues and resolving problems." (15 words) 3. "App offers a comprehensive library of FAQs, answers, and product usage guides." (15 words) Please note that these conclusions are based on the analyzed user reviews and may not reflect the opinions of all users.