App works okay and if you have Republic you will find it handy. Does have room for improvement, however. Biggest miss is the Reminder feature. It doesn’t pull from your actual pickup schedule so if your days change because of a holiday it doesn’t change with it. You could accomplish the same with your calendar app.

Be cautious of using only the app! When changing or adding card information on the app and website do NOT communicate and the app doesn’t save changes made. If you change the default payment, like adding a new card/bank account, the app doesn’t remove the old payment method even after unenrolling from autopay. The app still processed a payment with an expired card even after it was changed. I deleted all payment options from the website then added new payment method and made it my default. But when I went to delete the expired card that was the previous default it would go through all the steps but never delete. Then I went into the app to verify it was the same. I urge you to do the same because previously only using the app I added my new card and made a payment it but the app still pulled from the old card. When verifying on the app the default payment was still the old card that I had tried to deleted on the website. Oddly enough the new bank account that was added to the we...

So when I download an app for a utility service I am thinking “Oh cool one stop shop”. Not this app. Every option on the app kicks you to the website. I would say that is lazy coding. You can do better. Additionally when the notification of service option is opened you have to remember your own schedule and then back date the information to get proper alerts. Again lazy coding. Take into account your customers trash and recycling schedule and then provide an alert window of time based off of when YOU, republic, have scheduled pick up. All of the above = not hard. And because these things aren’t hard they will never be addressed. Sigh. I give you three stars because the app works as advertised, but could be better.

This company is so awful. I’ve lost count of how many times they have missed my trash and recycling cans. I’d say it’s probably around 25 times now. The customer support is awful as well and they never come to pick up cans that have been missed on multiple occasions. We have to stack our trash in our garage, in the basement and the laundry room while it stacks up smelling up our house while our dog and child digs through it. sometimes it stacks up so bad we have to place it outside where raccoons and other animals will destroy the bags causing trash to be all over the yard. They make it next to near impossible to cancel their crappy service. You would be way better off packing your trash in your vehicle and taking it to the local dump. I cannot believe how terrible this company is! Do not do business with them!