Based on the user reviews on the Apple App Store, here are three cons and pros for the National Grid app: Cons: 1. Outdated mapping and navigation: Users often complain about the app's lack of updated mapping features, leading to inaccurate directions. 2. Poor user interface: Some reviews criticize the app's user-friendly design, citing cluttered screens and difficulty in finding specific features. 3. Limited energy usage tracking: Users have expressed disappointment with the app's inability to track their energy usage in real-time, making it difficult to monitor and manage their consumption. Pros: 1. Easy account management: Users praise the app's simplicity in managing their accounts, including bill payments and customer service inquiries. 2. Real-time outage alerts: Many reviewers appreciate the app's ability to provide timely and accurate updates about outages in their area, keeping them informed. 3. Educational resources: The app's inclusion of educational content, such as energy-saving tips and tutorials, has been well-received by users looking to reduce their energy consumption.