Medallia Mobile 3
OS :
Version :3.15.3
Size :23.81Mb
Updated :Oct 12,2022
Developer :Medallia
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You can ask the AI some questions about the app
Here are three topics that users may discuss about the Medallia Mobile app, turned into questions: 1. How does Medallia Mobile help you collect and analyze customer feedback? 2. Can you share your experience with Medallia Mobile's user interface and navigation? 3. Have you noticed any improvements in customer satisfaction since using Medallia Mobile?
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Pros and Cons from users' feedback
I'd be happy to help you with that! After analyzing the user reviews on the Medallia Mobile app, here are three pros and three cons, each limited to 15 words: Pros: 1. "Easy to use and navigate, with a clean and intuitive interface." 2. "Helpful customer support team responds promptly to issues and concerns." 3. "App provides valuable insights and feedback, helping to improve customer experiences." Cons: 1. "Occasional glitches and bugs cause frustration and slow down usage." 2. "Limited customization options for surveys and feedback collection." 3. "Some users find the app's design and layout to be cluttered and overwhelming." Please note that these are general summaries based on the user reviews, and individual experiences may vary. If you'd like me to provide more information
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Description
Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time. Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime: Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee - Close the loop fast via email and phone - Call customers back and record call results - Quick email replies with starter templates, or forward to colleagues - View, close, or reopen alerts - Optimized case management actions and ability to assign a case to user and/or role - Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities. Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place. Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce. About Medallia: Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.
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Comments (1)
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    By Ditzy MitzyFeb 28,2020
    With the newest update the app no longer gives me notifications that there are new surveys, I’ve double checked and my notifications are on. There used to be a bubble that popped up with the number of new surveys too. It also no longer marks a comment as read, the dot indicating unread in the past now just stays there. This is honestly very frustrating when shifting through 100s of comments to read and reread the same thing over and over. Please send a fix for this. Thank you for listening!