After analyzing the user reviews on the Google Play Store, I've extracted the following cons and pros for the "MassDOT" app: **Pros:** 1. Easy navigation, clear organization, and minimal ads ("Useful and easy to navigate, no annoying ads.") 2. Invaluable information on traffic and construction updates ("Life-saving traffic updates and construction alerts.") 3. Helpful customer support team ("Excellent customer support, responsive and knowledgeable staff.") **Cons:** 1. Poor map display, with inaccurate or missing information ("Maps are outdated or missing, causing frustration.") 2. Limited functionality, with some features not working properly ("Some features not working, feels like a beta test.") 3. No option to edit or customize account settings ("Lack of customization options, no ability to edit profile.") Please note that these points are based on a general analysis of the user reviews and may not represent the full range of opinions or experiences.