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By kat22parkMay 4,2021

We have to use this for our Airbnb which was installed by our building and it messes up all the time! And in a review driven business it makes us look like idiots like we can’t operate it or we make mistakes. I’ve had to reset access all the time because the app did it wrong or reset or timed out or didn’t send the access to begin with. Just god awful. No user functionality at all. You have to select every little door and can’t edit times/etc you have to remove the access and start all over.

By JonathanH2OJun 10,2021

The app works fine, but there are two things that could be improved: 1. The widget is a great idea, but on my phone (recent iPhone) it sometimes decides to show the "Set up" button even though I have already set it up in the app. Clicking on the button and then going back to the home screen is often sufficient to show the keys again in the widget, but it often takes a couple of back and forth between the app and the home screen. 2. When I search for keys in the app, the results of the search are hidden behind the keyboard, and I need to press the "Search" button in order to minimize the keyboard, often to notice I made a typo, tap the search bar again to edit the search, and tap search again to minimize the keyboard in order to select the key. It's a little bit tedious and it would be great to be able to see the first few results without having to minimize the keyboard.

By rbouisseyJun 19,2021

My apartment building uses this instead of keys and it’s been a really bad experience. It’s a huge hassle to unlock my phone while wearing a mask and carrying groceries to unlock three different Latch devices to get into my home. I’ve dropped my phone a number of times trying to unlock doors while carrying things. I’d rather fumble with keys than a new iPhone. There’s a key card, which is a way better solution, but it doesn’t work half the time. Then of course the app doesn’t work sometimes. Having bluetooth on drains my battery extremely fast and before I got the key card I would be locked out of my home if my phone died. Asking me to memorize codes to get into my home is absurd. When I’m tired and I want to go home, I just want a key. I’m not doing extra work when I could have just had a key. If the key card was reliable this could be a really great solution and awesome for accessibility but it has major limitations as an app. If the app is meant to replace keys it needs to be a be...

By FexxtApr 29,2021

Often when I try to open a door I will have to stand their waving my phone around the sensor and physically touching my phone to the sensor in order to get it to work and it can take quite a bit. It’s also super inconvenient when your hands are always full and you have to get out your phone, unlock it, open the app and then hold it up to the sensor waiting for it to unlock. Then you pick your stuff back up, but by the time you get the door open it’s locked again. I’ve had two phones since I started using this app at my new place, the Samsung Galaxy 10 and now the iPhone 12 Pro. The iPhone works a little better, but not much. I also just got an Apple Watch. That app actually seems to work pretty well on there and since the watch is always unlocked and doesn’t involve holding a bulky (compared to keys) phone it’s the only way I can handle living here. The app is so bad I would probably break the lease if it weren’t for the watch.

By gypsy_docMar 23,2022

I cannot even call it a smart lock as there are no smart functions to it. In fact it’s less useful than a key. Each update of the app seems to remove more functionality. It seems in one of the recent updates the ability to use Siri shortcuts was removed which was the one saving grace of not having to physically get my phone out at most doors. Now even that doesn’t work, good luck if you’re carrying groceries or anything else in. Even when the Siri shortcuts were functional they only worked at public area doors and not your own personal lock so I only had to sit everything down and get my phone out once instead of at every door like now. There is no unlock on approach feature with Bluetooth or WiFi like actual smart locks have. If you’re looking to move into a building that forces these locks on you be aware of the monumental pain they are.