IT HelpDesk - ServiceDesk Plus
OS :
Version :5.7.2
Size :
Updated :Aug 8,2022
Developer :ManageEngine
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You can ask the AI some questions about the app
Here are three topics that users may discuss about the ManageEngine ServiceDesk Plus app, turned into questions: 1. How does the app's incident management feature help you streamline issue resolution? 2. Can you share your experience with the app's asset management capabilities for tracking IT assets? 3. How effective is the app's reporting feature in providing insights for IT service management?
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Pros and Cons from users' feedback
I'd be happy to help you with that! After analyzing the user reviews on the Google Play Store, here are three pros and three cons of the ManageEngine ServiceDesk Plus app: Pros: 1. "Easy to use and navigate, with a user-friendly interface and intuitive features." 2. "Effective ticketing system with customizable workflows and automation options." 3. "Good customer support with responsive and helpful representatives." Cons: 1. "Occasional crashes and freezes, causing inconvenience and lost work." 2. "Limited customization options for reports and dashboards, restricting flexibility." 3. "Some users find the learning curve steep, requiring significant training and setup." Please note that these are general summaries based on user reviews and may not reflect your personal experience with the app. If you'd like me to elaborate on any
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Description
Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

Tackle your tickets while on the go!

● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.

Be available for your end users anytime.

● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.

Choose what you want to see.

● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.

Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.

You're only a few quicksteps away from having your help desk mobile app up and
running.

● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.

It's really that simple!

Oh wait! We're not done yet!

You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.

Username: demo
Password: demo

Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
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  • By ผู้ใช้ GoogleJan 18,2017
    PLEASE ADD A NOTIFICATION FEATURE!!!