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By Take pride in your workJan 3,2021

All I want to know is who to contact for refunds? I’m about $50 in. Some visits work. That being said it takes a lot of time and coordination on both ends to make a visit happen. I feel the price is fair when it works otherwise it’s like tossing $6.00 out the window. Either the kiosks’ don’t work (and when 1 works and 1 doesn’t the system allows for double booking time) so when two inmates have the same visit time scheduled and there is 1 kiosk there’s an issue. For people who don’t live in that world it’s simple. For them it could be a revolutionary war with days or months of consequence and retaliation if there is disagreement. In addition and this is important! If either party is not connecting (happens often) your not allowed to log out and try and reconnect! This is absurd. I’ve sat for 1/2 a visit or more. No video, no voice and vise versa. People need to be able to rejoin the visit up until the time they paid for us over!!! Last but not least let us know where to sign up for re...

By lacey12456Nov 21,2020

I have a loved one who is incarcerated and we RELY on this stupid app for him to see his 4 month old baby daughter. Whoever made this app sure did a bad job to say the least! It’s impossible for me to get this thing working. It always says that the testing of the connection works, but then when I hit “join visit” suddenly I’m scrambling because I can’t get a good enough connection??? Funny, because I pay Comcast for the best internet connection they can provide me. I’ve NEVER had connection issues with this phone. I’m going to be demanding my money back from ICSolutions for every visit that does not work on this thing. Such a disappointment and whoever is responsible for designing this sad excuse of an app should probably give their job to someone who knows what they’re doing.

By heartbroken and crazyMay 28,2021

I have read the reviews and I feel exactly the same way I have spent in excess of $4000 in the last year to contact my love one of which half of that has been a nightmare or I have not gotten what I paid for I am very frustrated I download the software and re-install it every three days I am unable to scheduleOr my video chats get interrupted or disconnected can’t hear half the time or the glitch out!! I am very frustrated and I have been asking for a refund in the tune of $50 which is nine or 10 chats that have been interrupted and I have yet to get a refund and I I don’t even want a refund I just want to put back on the books so I can use the money to continue to speak with my loved one it’s really baloney and I’ve had it I’m very frustrated!!

By Erick RMar 27,2021

It feels silly to write a review of this app, given those of us who need it have no choice..I do wish the developers would bother to do something about it though. It has serious issues on the iPad, fails their test connection consistently on our Xfinity wifi, even though the signal strength and speed is more than significant for the app. IPhone is the same. I end up having to play this game of switching back and forth with the wifi and cellular to get it to work, normal only will on the cellular, which is funny as its weaker and slower than the wifi in the house. I wish I could expect more from these companies that make a fortune from the families of incarcerated people and from them as well….and yet always leave us with shoddy, poorly executed solutions. On a side note…the fact the iPad version is vertical only is also idiotic given the amount of people who use it horizontally with a keyboard…that would matter more if the iPad version actually worked. So just throwing my hat in the...