As more and more theaters are going to reserving seats and using technology/mobile devices, I found that I can not use "Harkins' Movie Pass" (VIP Classic or VIP Ultimate". I receive these passes from friends and coworkers often. But my local theater now uses seating reservations and when I try to purchases tickets, I can not use the movie passes that I received. I have been told by Harkins employees that I must purchases the tickets in person at a theater in order to use the passes. PLEASE HARKINS, address this! Let me use my movie passes on your app or other third party apps.

Can’t get this thing to open for anything. Legend says it’s still loading to this day.

Well, I’m now forced to buy tickets ahead of time to ensure I get the seats i want. That would be great if i could use my Harkins gift card in their overly cumbersome check out process through their 3rd party vendor. I sign in to the Harkins app to pick my movie, then sign into their movie pass check out with another log in and password, leave the app to get my Harkins award number, come back and find that i have to start the process all over again. Fine... i restart the process, do all the log ins, and try to pay with my gift card. I can’t use it! I can only use the movie pass brand of card. On top of that, I have to pay a processing fee for the privilege of checking out through their app. What a great way to further drive customers from your business and to streaming in their homes. Personally, i find the fandango app easier to use. I still have to pay a service charge, but at least I’m not fighting the app. I still cant use my Harkins gift card there either, but, for a re...

Overall the app is great if one is just using it to check the next movie times. However, the app frequently logs one out, despite checking the box “remember me” when signing in. I mention this as the app allows for five minutes for checkout - starting from the time the number of tickets are selected. The next step is to choose one’s seats (this is an important step, and will come into play later). Then checkout begins. The app instructs one to sign in - remember- the five minute clock is ticking- and inevitably it will inform one to sign in. Then the payment info is entered, and finally, one arrives to a “Preview” screen to preview the purchase. The clock is still ticking. If time runs out on this preview page, too bad - return to Start. When you do return to Start, you’ll likely want the same seats you selected the first time. Too bad for you. They are no longer available. Not because another moviegoer has purchased them - no, they are now in the Twilight Zone of internet ...

The idea of a rewards program is great, and finally adapting one of the lone things that AMC had over Harkins. The popcorn perks, great idea. For someone like me who goes to the movies once a month, it pays for itself and saves me in the long run. BUT THIS APP!?!?! This app fails significantly. The interface and ease of use is awful. You have to sign into your rewards and to your harkins app to buy tickets. Logging in to both, though in the same app does not link the account numbers together. No ability to copy and paste the account number into the required login field when buying tickets. From a user standpoint, this app is unpolished and years behind Fandango. I’d rather go direct to harkins to buy my tickets ahead of time and save on the convenience/handling fee from Fandango, but this app is a terribly experience and worth the cost of paying extra elsewhere. I hope they fix this app, because again the idea is great and long overdue, but until then, it’s just not the convenien...