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GoToAssist - Service Desk
OS :
Version :2.4
Size :49.82Mb
Updated :Nov 10,2017
Developer :LogMeIn, Inc.
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Here are three topics that users might discuss about GotoAssist and some questions to ask you: 1. How do you find the user experience and navigation of the app? 2. What features of GotoAssist do you use most frequently and why? 3. Have you encountered any issues or bugs while using the app and how did you resolve them?
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Pros and Cons from users' feedback
Based on the user reviews of the app "gotoAssist Service Desk" on the Apple App Store, here are three cons and pros: **Pros:** 1. Users praise the app's seamless integration with other tools and platforms, making it easy to use. 2. The app's customizable workflows and automation features improve workflow efficiency, users say. 3. GotoAssist's robust incident tracking and reporting features help organizations better manage IT issues. **Cons:** 1. Some users find the app's user interface cluttered and overwhelming, making it difficult to navigate. 2. A few reviewers mention that the app's ticketing system can be slow to respond to new requests. 3. A handful of users report occasional connectivity issues and app crashes, which can be frustrating.
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Description
GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information. Quickly and easily update incident information by quickly doing things such as adding discussion comments, changing editable attributes on an incident and more Create new incidents quickly and easily by providing basic information Get Started Quickly: * Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+). * Log in using your GoToAssist Service Desk account * View, update, create incidents
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