I've analyzed the user reviews for the app and compiled a conclusion in three cons and pros: **Cons:** 1. **Technical issues**: Users experienced frequent crashes, freezing, and bugs, affecting overall app usability. 2. **Navigation difficulties**: Some users found it challenging to navigate the app's design and layout. 3. **Insufficient updates**: A few users expressed frustration with infrequent updates and lack of new features. **Pros:** 1. **Pleasant UI design**: Many users appreciated the app's visually appealing design and easy-to-use interface. 2. **Convenient ticket access**: Users found it convenient to access and manage their tickets through the app. 3. **Helpful staff support**: Some users praised the app's support team for being responsive and helpful with issues.