After analyzing the user reviews, I've condensed the main points into the following three cons and pros: Cons: 1. Disorganized UI: Users find the app's interface cluttered, making it hard to navigate and order food. 2. Unreliable delivery: Customers report inconsistent delivery times, with some orders taking longer than expected. 3. Hidden fees: Some users claim to have been charged extra fees without being informed upfront. Pros: 1. Convenient ordering: Users appreciate the app's ease of use and ability to quickly place orders. 2. Variety of options: The app offers a range of restaurants and menu options, catering to diverse tastes. 3. Helpful customer support: Many users praise the app's customer support team for responding promptly to issues.