AW Touchpoint
OS :
Version :22.4.0/22.04.0
Size :/53.87Mb
Updated :Aug 5,2022
Aug 5,2022
Developer :American Well
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Pros and Cons from users' feedback
Based on the user reviews, here are three cons and three pros: Cons: 1. **Inconsistent functionality**: Users report issues with app malfunction, occasional crashes, and features not working as expected. 2. **Limited customization options**: Reviewers feel that the app lacks customization options, making it difficult to personalize their experience. 3. **Poor customer support**: Many users express frustration with the lack of responsive customer support, including long wait times and unhelpful responses. Pros: 1. **Intuitive interface**: Users praise the app's easy-to-use interface, which makes it simple to navigate and access features. 2. **Conveniently accessible**: Reviewers appreciate the app's accessibility features, including voice control and customization options for users with disabilities. 3. **Effective for tracking goals**: Many users report success in using the app to track their goals and habits, leading to improved productivity and motivation.
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Description
Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:

No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.

Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:

For providers with a health system login, Amwell Touchpoint app provides the ability to:

* Launch secure, HIPAA-compliant video consultations using Amwell Connect
* Receive automated notifications when new cases are assigned
* Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:

* Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
* Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
* Automation of alerts and escalations
* Integration with EHR and IT systems to minimize disruptions to workflow
* Act as a video and phone dialer with Epic Haiku/Canto.
* Active monitoring of point-of-care devices
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